Xblue-networks X-25 User Manual

X-25Installation Manual XBLUE Networks Copyright©

10Call Forward - External ...

100Operator CodeAt default when you dial zero (0) you will ring extension 101 both day and night. To change this click, on Operator Code and you can s

101Service ModeThe system can run one of three different modes; Day, Night or Timed. While in the Day mode, calls will ring into the day ringing loca

102TransmissionThe Transmission area of programming allows you to customize the low-level settings of the telephone system. These parameters are prese

SMDRStation Message Detail Recording (SMDR) can be enabled to create a log of incoming and outgoing calls that can be reviewed. You may highlight the

104Voicemail The X-25 system comes complete with an integrated Auto Attendant (Automated Receptionist) and voicemail system. The system can be progra

105General Settings• Admin Password - This is the password that is used when rerecording the system’s outgoing messages.• MAX Try Time - Enter the n

• Single Digit Table - This is where you defi ne the menus and menu routing (see Menu Options).• Greeting Mode - The administrator can override the s

Phone Extension Enter the “First” and “Last” name of the user of each mailbox. These names are used if “Dial By Name” is enabled. In addition, each e

Virtual Extension The X-25 can have up to 16 virtual or phantom extensions, which are used for employees that do not have a physical telephone, but wa

Update MOH FileThe X-25 comes with Music on Hold, which is played to callers that are placed on hold. You can change this fi le by uploading a mono “WA

11Wireless - MAC Filtering ...

Holiday SettingsThis allows you to preprogram up to 20 different dates to play a special holiday greeting. The holiday greeting will only play when th

Advanced This open an FTP connection, if enabled, between the Personal Computer and the X-25 system. WARNING - Any changes made with this page may res

NAT Traversal Confi guration Network Address Traversal (NAT) is used to allow remote telephones to register to your X-25 even when it is behind a fi rew

Management The management parameters are used to save system settings, restore the system back to factory default, System log, setting the date and ti

UpdateThis parameter is used to upload a previous system backup Restore Default Most commonly used for troubleshooting, the restore default sets the s

System LogThe system log is used to verify and diagnose networks settings and errors. There are several different levels of system logs from, “Informa

TR-069TR-069 is the protocol for Wide Area Networks (WAN) Management which defi nes the auto confi guration of a server. This is not currently used.116“

Time SettingsUsing the WAN Port the X-25 has the ability to synchronize the date and time with up to fi ve different time servers, and it can be set to

Daylight Savings TimeThe system, at default, is set to automatically adjust for daylight savings time. Or you can set so that you can change it manua

119Access Control The port, how or where a system can be accessed, specifi c IP address and changing passwords are all parameters that are set in Acces

12Access Control ...

120ServicesServices Access is used to help secure the system by allowing or denying which service will be available for the LAN or the WAN ports. The

121Access Control - IP AddressTo further secure your system, you may enable IP Address, which will validate the IP Address of any device trying to ent

122PasswordThe system has 3 passwords; admin2583, and Support both have administration rights and User which has limited rights. All passwords should

123PTC Confi gure You can confi gure PTC in this page to support device fi rmware and confi guration fi le, phone fi rmware updating. “Wireless Local Area

124Update SoftwareXBLUE Networks may, occasionally put new version of software on their website. Locate and download the software and save it on your

125Upgrade Phone SoftwareThe system can be set up to automatically upgrade telephones connected to your system once you have uploaded a new “image” to

126Update APNS Certifi cation “Wireless Local Area Network (WLAN)”

127RebootThe reboot page allows you to reboot the system from anywhere that you can connect to the system. “Wireless Local Area Network (WLAN)”

128DiagnosticsThe diagnostics page is a view only page that gives you the status of your network connections, PSTN and SIP Trunk Lines, Automated Atte

129Voicemail OperationGetting to know your voicemail When the X-2020 telephone is connected to the system it can access voicemail by pressing the mess

IntroductionThe X-25 Small Business System is a full featured Session Initiated Protocol (SIP) Voice over Internet Protocol (VoIP) telephone system an

Setting up your Voice mailbox It is a good idea to customize your voice mailbox when you begin working with your new telephone system. To do this you

131“Voicemail Usage”

Voicemail Administration Any mailbox can log into the administration mailbox to record the main system greetings. The automated (receptionist) attenda

We strongly recommend that you secure your X-25 after the initial installation. At minimum you must change your passwords to protect it against illici

Other important settings to changeAdvanced Settings --> WANEnable FirewallWireless --> Basic --> PrimaryChange the SSID – Do not use your com

Voice --> Trunk --> Call Routing These entries assume that Group 4 is not being used and will route calls that are 12 digits or more, or that st

Programming TablesManagement Æ Access Control ÆPasswordsDefault Password New PasswordLogin Name – adminLast 6 of the MAC address (lower case)Login Nam

Voice Æ Phone Æ Phone Extension Voice Æ Voicemail Æ Phone Extension Æ Confi gurationPasswords to change Phone Extension Voicemail 1011021031041

Voice Æ Trunk Æ Call RoutingFrom To Min MAX Del Insert Destination Entered200 Area code 1 10 10 0 1 Group 1Area Code 1 899 10 10 0 1 Group 11200 1899

Scope:The X-25 comes standard with a single Music on Hold song, which is played to callers that are Parked or put on hold. To further customize your X

LAN vs WAN The X-25 comes with one Local Area Network (LAN) and one Wide Area Network (WAN) port allowing it be installed as either a client or a serv

GoldwaveLaunch GoldwaveThen go to “File” --> “Open” and locate the fi le that you want to use.Then Select “File”, “Save As” – PCM Signed 16 bit, Mon

Then update the display to show the new “Mono” factThen go to “Eff ect” and select “Resample” and using the dropdown menu select “8000”141

Then go to “Eff ect” and select “Volume” “Change Volume” – Using the dropdown menu, select “Half” and then press “OK”The Track will now be narrower, th

AudacityLaunch Audacity and go to “File” then “import” - Audio File. Then locate and double click on the desired fi le. Go to “Tracks” and select “Ster

To lower the volume, locate the volume slide and slide it to the left.Once you are happy with the fi le, save it by going to: File, Export and export i

Locate the fi le to verify that it is 5,000K or less. If the fi le is more than 5,000K you will need to remove part of the song. To do this, click and

File Name and UploadLocate your new Music on Hold File. Right Click and select “Rename”Change the name of the fi le to mohpcmu and leave it as a “Wav”

147Notes:

X-25 Installation ManualXBLUE Networks, LLCCopyright©

The X-25can be installed in several different ways. As a client on your existing data network, as a standalone telephone system, or as the main data n

Remote Telephones - When connecting remote telephones to your X-25, it must be the “Edge Device”, which is defi ned as a demarcation device between the

What does that say?When connecting remote users the Internet Service Provider (ISP) must program their DSL/Cable modem to be a “Bridge” or a “Concurre

System CapacitiesTable 2.1 Maximum Confi guration PSTN Telephone Lines SIP (Cloud) Trunks (Telephone Lines)SIP Extensions Single Line (Analog) Telephon

LED Lights on the X-25Table 2.4 LED FunctionsLED Name LED Color System Status DescriptionPower BlueOn Power is on and system is operationalOff Power

Notifi cations and ConventionsHearing Aid CompatibilityAll telephone endpoints are hearing aid compatible, as defi ned in section 68.316 of Part 68 FCC

20Notes:

21System Specifi cations Table 3.1 System Specifi cationFeature Description Main Processor 400 MHz Dual Core MIPS Processor Broadcom BCM6369Processor S

22Table 3.5 Internet ProtocolProtocol Documentation DescriptionIP Address RFC 950 Defi nes the standards used to divide IP into Classes A, B and C usin

23Protocol Documentation DescriptionTCP RFC 793 Transmission Control Protocol provides the reliability that Internet Protocol (IP) does not, making it

Signalling Documentation DescriptionToS RFC 791, 1060, 1122, 1123, 1195, 1247, 1248, 1349, 2474, 3168The type of service octet is part of the Internet

Feature DescriptionTable 4.1 System Feature Description TableFeature Page Feature PageAccess Control page 26 Least Cost Routing (Call Routing) page 32

26 Access Control - BrowserFor security, the X-25 is password protected with a programmable port, making it more secure. There are three different pas

27 Automatic Daylight Savings (NTP)When the X-25 system is connected to the Internet it will automatically synchronize the date and time using Network

28 Call Forward At default, all extensions are forwarded to voicemail. However, they can also use several other types of call forwarding such as; busy

29 Call Pickup GroupAny extension SIP telephone endpoint can dial star “ * ” to pick up a telephone line that is ringing at a different extension. If

TABLE 1.1 FCC Information Item Specifi cationFCC Registration D6XIG7600FCC US D6XKH00BIG7600IC 3187A-IG7600Ringer Equivalence 0.5BNetworks Address Sig

30 Call WaitingWhile on a call with the X-2020 telephone you can be alerted to a second call. In the display, you will see the second call, and have t

31Distinctive RingingTelephone LineEach Telephone Line (PSTN or SIP Trunk) can be programmed to ring with one of eleven different ring tones.Extension

32Flexible Numbering PlanThe X-25 is preprogrammed with a default numbering plan which you may customize. Some features show “Start...”, which means t

33 Meet me pageMeet me page allows an extension user to dial a code from any extension within the system and be connected to the person that just comp

34 Outside CallsOnce Authenticated, and X-2020 telephone can dial without going off hook, pressing the speaker button, or accessing a telephone line.

35 RedialAlso known as Last Number Redial or Call Log, allows you to select previously dialed, received or missed telephone numbers by selecting them

36 System Time and DateWhen connected to the Internet the system uses Network Time Protocol (NTP) to synchronize the time and date. In addition, the d

37UCD RerouteAll UCD groups have the ability to reroute unanswered calls to an automated attendant menu greeting, voice mailbox, or physical or virtua

38Notes:

System Feature CodesFeature Programming Sequence Page BrowserAgent Logon/Logoff Log on *91Log off **91page 42 NBusy Callback Call Ext Dial 6Cancel *6

WARNING1. To avoid injury to yourself, or damage to the equipment, it is important to read and understand the installation instructions carefully be

40Feature Programming Sequence Page BrowserCall Forward - Follow me This is programmed from the new extension*25 + t + Ext + * + pswdt = 0 = ICM 1

41Feature Programming Sequence Page BrowserExtension Feature Reset *69 + Extension or Administrator Passwordpage 49 NFeature Button ProgrammingThese

42 Agent Log on/off - UCD Group• * 91 - Agent Log on • ** 91 Agent Log offDescription:An extension programmed into a UCD group is considered an Agen

43 Call ForwardThere are four different types of call forwarding; Always (direct), Busy, No Answer and DND, each call can be forwarding to an internal

44Call Forward - ExternalExternal Call forward allows you to forward your extension to an external telephone number. This will require one incoming an

45 Call Forward - Call ForkingDescription:This feature will allow a transferred telephone line or intercom call to ring at two simultaneous destinatio

46 Call Forward - Follow MeFollow me forward allows the user to use a different telephone extension and still receive their calls. Go to the new locat

47 Call ParkCall park, often referred to as “Putting a call into Orbit” allows extension users to place a call into a special holding area that can be

48 Class of Service - TravelingThis feature allows the user to roam from one extension to another and retaining their dialing privileges, regardless o

49 Extension Feature ResetThis feature is a quick way to deactivate several features that have been changed from factory default.Operation:From the ex

Contents of the BoxX-25 Telephone Server 6′ Ethernet Cable47-9005 (8) Port Telephone Switch (4) Telephone Line CablesQuick Installation Guide Power Su

50Programming Buttons - ExampleTable 5.2 Call Park on Button 4BN Program Code BN Number Call Park Park Location Entry*70 04 03 731 *710403731Table 5.3

51 Paging Allow/DenyThis feature allows the user to enter a code to allow or deny paging at their extension. Operation:To enable paging deny (to block

52Notes:

53Programming The X-25 system can be programmed using a standard Internet browser, such as Windows® Internet Explorer. To log into the system, connect

54Programming ParametersThere are eight major sections that make up the programming parameters of the X-25 system. Two sections, “Device Information”,

55 Device InfoThe Device Info page shows the software and hardware versions as well as the LAN and WAN port, IP address and the date and time.Summary

56Statistics PagesThe Statics pages show the amount of data received and transmitted on both the LAN and the WAN ports of the system. This is informat

57RouteThe Route table shows the destination, Gateway and Subnet Mask, as well as the Flag, and different devices on the network. The Flag column s

58ARPThe Address Resolution Protocol (ARP) table is where the system catalogs the IP Address of a device with its physical hardware (MAC) address. In

59DHCP ServerWhen using the LAN port, the system can be used as your main router allowing computing devices to automatically be assigned an IP Address

About This manualThis manual was written to assist with the installation of the XBLUE X-25 System and is best used as a reference tool. We have done

60 Advanced SetupWAN PageAt default the WAN port is set to automatically connect to your existing network using Dynamic Host Control Protocol (DHCP).

61Static IP SettingsSelect Advanced Setup WAN, and make a note of all information under “Network Type” and then using the drop down menu Select “Stati

62PPPoEYou may need to authenticate to your ISP with a user name and Password, which is known as Point-to-Point over Ethernet (PPPoE). In this case, u

63Local Area Network At default, the LAN is set as a DHCP Server and will automatically assign an IP address of 192.168.10.x to any device connected t

64Network Address TranslationNetwork Address Translation (NAT) is designed to allow external devices access the internal devices located on your Local

65Port TriggeringPort Triggering allows you to grant one or more ports access, called Punching a hole, through the Firewall. The Firewall’s job is to

DeMilitarized Zone - known as a DMZ, allows an internal device, such as a client computer, to be seen on the Internet. Basically, information from the

67Simply enter the IP address of the internal device that you would like to appear as though it were directly on the Internet.“Advanced Setup”

68SecuritySecurity, not to be confused with “Wireless Security” (for wireless security see page 77), is used to block incoming and outgoing IP address

69Parental ControlAlso, know as Administration Control, this feature allows you to identify specifi c devices to allow or deny access to the Internet.

7Table of Contents1 Notifi cations and Conventions ... 2Hearing Ai

70URL FilterYou may block (Exclude) or allow (Include) up to 200 specifi c URL addresses. Any computing device on the LAN side will be governed by the

71Quality of ServiceQuality of Service (QoS) is a generic term used to represent the ability to prioritize specifi c IP packets, such as voice. Althoug

What does that say?When you have more than one router on a network, you must “introduce” them to each other. For example, you may have 3 routers on yo

73Dynamic DNSUnlike standard Domain Name System (DNS), Dynamic DNS (DDNS or DyDNS) does not require a static Class “A” or “B” IP Address. However, Dy

74Universal Plug and Play (UPnP)Universal Plug and Play is a set of protocols created specifi cally to allow devices on a peer to peer network, general

Wireless Local Area Network (WLAN) There is an 802.11a, 802.11b, 802.11g and 802.11n wireless server build into the system. At default, the wireless

Wireless - Additional NetworksTwo of the three guest accounts are disabled, but can be quickly enabled by clicking in the check box. The third is prep

Wireless SecurityA wireless access point can be very convenient but it can also be very dangerous because it opens the network to unauthorized user a

WiFi Protected Setup (WPS) The system comes with WiFi Protected Setup (WPS), which like Bluetooth, requires the device to be paired with the system. O

Wireless - MAC Filtering The system also allows you to further secure your Wireless LAN using MAC Filtering. You can enter only the allowed devices, o

8Busy Lamp Field (BLF) ...

Wireless BridgeThe system can be set as an Access Point or a Wireless Bridge. A wireless access point allows other devices to access the wireless netw

81The Wireless Bridge At default, the system is set to access point. Unless you are using it as a wireless bridge, this parameter should remain set t

82Wireless AdvancedThe system is set up to accommodate the most common settings in the United States. Generally these settings will not need to be cha

83Station InfoStation Info is a reference only page that shows any authenticated wireless clients and their status. “Wireless”

84Power SavingThe Power Saving feature gives you the ability to automatically enable and disable the Wireless LAN once in a 24 hour period of time. “

85XBLUE Universal WiFi AdapterBecause there is not always an Ethernet port where you want to put your telephone, XBLUE Suggests their Universal WiFi A

86Notes:

VoiceThe Voice area of programming is used to establish the system numbering plan, dial codes, service mode, answering position, call routing and rest

88Phone NumberThe X-2020 telephones will automatically authenticate with the X-25 system. Once authenticated, the X-2020 telephones will be assigned a

89The Keys on the X-2020 Telephones can be reprogrammed using a standard Internet browser. These buttons can be programmed at each extension or you ca

9Night Service ...

90TrunkA trunk also known as a Telephone or Central Offi ce (CO) Line, provides access to the telephone company, Public Switch Telephone Network (PSTN)

91SIP Trunks (Telephone Lines)The X-25 comes equipped to support four Cloud Telephone Lines known as “Trunks”, and up to forty Private Lines, known as

92The settings for your SIP Telephone Lines will be provided by your SIP Trunk Provider; please contact them to check on any adjustments that may be n

93Trunk GroupThe X-25 system has four trunk groups, each supports one or more telephone lines. Trunk groups are used to group trunks that are used in

94Answer PositionAnswer Position also known as Ring Assignment, is where you defi ne where each telephone line will ring into the system. Each line ca

95Call Routing (Rules)Call Routing is a set of “Rules” that you can set to automatically route dialed calls to a specifi c telephone line or line group

96Note:For proper operation of redial, or using the dialed, missed, and received call logs, you may need to establish a rule for your home area code,

97Call Restriction RulesCall Restriction is a table of rules that allows the administrator to enter up to 13 digits, which when dialed can be allowed

98Routing Emergency NumbersYou may enter up to 5 emergency numbers that can be dialed regardless of Call Routing, Toll Restriction or Class of Service

99SystemThe System Parameters are used to modify parameters that affect all connected telephone Lines and telephone devices. Numbering PlanThe Numberi